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Communication Etiquette

Communication etiquette refers to the set of rules and conventions that govern how people interact and communicate with each other in various social and professional settings. It encompasses both verbal and non-verbal communication and includes aspects such as politeness, respect,…

The Case: Disciplinary vs Grievance

What exactly are disciplinary and grievance procedures and how are they different from one another? Disciplinary issues: Grievance issues: Introducing key principles There are many difficult situations that can happen in any workplace and to absolutely anyone within a business,…

What are High Reliability Organizations?

HROs are organizations that operate in highly complex and hazardous environments, yet they manage to achieve an exceptionally low rate of accidents or catastrophic failures. Examples of HROs include: – Air traffic control systems – Nuclear power plants – Naval…